For a large part of my career, I pushed my point of view in conflicts. Somewhere in my head, I had already decided: the other person does not understand. Or the plainer truth: I know better. Then I went through the research. How long you talk predicts whether you lead, and what you say predicts nothing. People accept losses they were heard on, and never forgive a faked hearing. Five archetypes explain how leaders behave in conflict. One four-step framework earns back the righ